Service Planner

As the sale and operation of bookings for Syöte’s LumiAreena transfer to the city’s own operations, we are seeking a Service Planner for LumiAreena and venue rental services for a fixed-term position until 31 December 2027. The City of Pudasjärvi owns LumiAreena, an event and sports arena in Syöte. The venue opened in 2019. The current booking and rental operations agreement ends on 31 December 2026, after which the city will operate the service itself. In practice, the recruited service planner will handle the sale, administration and delivery-related services for LumiAreena bookings. Property maintenance and cleaning are outsourced. Property maintenance takes care of, among other things, furnishing the arena as required by bookings. During bookings, the service planner’s duties include access control, guiding bookers, providing AV/PA support, and coordinating cleaning, property maintenance and security in relation to bookings. The service planner will also investigate and prepare a longer-term solution for entrepreneur-led operation of the arena. Local partners include the city’s communications staff, Pudasjärven Kehitys Oy and the Syöte Tourism Association. In addition to LumiAreena-related duties, the service planner will develop the city’s venue-booking services. The most important tasks are creating content for the online store and defining processes related to bookings. The position is in the Administrative and Financial Services area of the city’s organisation, within the Finance and Administration Services unit. The Administrative Director will be the supervisor. Based on the current assessment, the position is at level 1ASI44B1 of the KVTES salary system, with a level salary of €3,080.07 per month. An experience-based increment may also be paid in accordance with KVTES. The probationary period is six months, and other terms follow KVTES. We require suitable education or competence gained through work experience, as well as good Finnish-language skills (the ability to produce error-free written content). These must be described in the application. Sales expertise and networks in tourism and/or events, knowledge of AV and PA technology, and good English skills are considered an advantage. The role requires adequate cooperation and social skills, which will be assessed in an interview. Selection is based on an overall assessment of education, work experience, other information provided in the application and performance in the interview. The work can be performed as hybrid work combining remote and on-site work, in accordance with the city’s hybrid-work guidelines. The workstation is in Syöte. Attendance at LumiAreena is required throughout every booking. The role includes evening and weekend work and may also include night work. The employment starts on 1 November 2026 or as agreed. All information must be entered in the application form instead of submitting separate attachments. To facilitate the processing of applications, please do not include confidential information concerning your private life. This means information about political beliefs or opinions expressed in private life, lifestyle, participation in association activities or leisure hobbies, family life, or other comparable personal circumstances. Applications are accepted only through Kuntarekry. By submitting an application, the applicant agrees that recruitment communications will take place at the email address provided by the applicant.

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