Customer Service Manager

Join Bigbank – ambitious, results-oriented professionals. We are growing rapidly with new products, goals and field experts. If you want to grow and improve – this offer is for you. Bigbank offers a different experience and approach to customers, processes and employees. What your day will look like: you will introduce bank services and products to clients by phone (no cold calls); you will consult clients by phone and email on loan applications, approvals and loan agreement signing – you will manage the entire loan issuance process for the client; you will collaborate with the team to achieve planned sales targets; you will actively identify client needs and suggest additional bank services and products (cross-sell) to create value for client and organization; you will advise clients on everyday banking services. What we expect: responsibility, initiative and customer orientation; quick to learn; motivated to achieve personal and team goals; experience in customer service is an advantage; you have excellent communication and teamwork skills; you adapt to a dynamic working environment; you articulate thoughts clearly in Lithuanian; clients can be served in English and/or Russian (advantage). What we offer: fixed and variable compensation from 2245 EUR to 2530 EUR before taxes; professional and personal development in a fast-growing international company; flexible and friendly work environment; great team spirit; additional health insurance after probation; hybrid work model; other benefits according to Bigbank pay system. Sounds interesting? Apply now!