Senior Professional Services Engineer - EMEA - Gitlab

Senior Professional Services Engineer (EMEA only) An overview of this role As a Senior Professional Services Engineer, you'll help customers install, migrate to, configure, and adopt GitLab through technical delivery, training, and advisory services. Your work may range from single-node Linux package installations to large reference architectures using infrastructure as code and configuration as code, as well as migrations from multiple version control systems to GitLab software as a service or self-managed environments. You'll use a consultative approach, working with customers and GitLab Product and Engineering teams to identify the best path to customer success and improve GitLab features and processes. What you’ll do - Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively and efficiently. - Deliver statements of work with guidance from Technical Architects, including installing and configuring GitLab solutions in customer environments. - Develop and implement migration plans for customer version control systems and data. - Provide technical training remotely or on-site, and create implementation, maintenance, and customer-specific guidance. - Create and maintain artifacts, templates, documentation, and scripts for service delivery, training, implementation, and customer workflows. - Document and communicate customer opportunities, risks, and status updates to project and account teams. - Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes. - Support Engagement Managers with quoting and scoping statements of work, and document improvements to Professional Services engagement processes. What you’ll bring - Professional experience with one or more infrastructure as code or configuration as code technologies, such as Terraform, Ansible, Packer, Puppet, or Chef. - Professional experience with one or more cloud providers, such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. - Experience using, deploying, or configuring GitLab. - Proficiency in written and spoken English sufficient for success in a remote and largely asynchronous work environment. - Effective communication skills, including the ability to build consensus with peers and provide clear status updates. - A solution-oriented, consultative approach and comfort managing multiple customer engagements in a fast-paced environment. - Strong organizational skills and the ability to work in a self-motivated, self-managing way within a fully remote organization. - Willingness to travel approximately 20% of the time.