Team Leader Change Management and Service Guidance - Tietokeskus Finland Oy
Change Management and Service Guidance Team Leader
Tap this card for salary charts and full compensation details.
Expand to unlock full salary context
See benchmark placement, pay-band comparison graph, and localized salary narrative.
Job Description
You will be responsible for the daily tasks, leadership, and development of the change management and service guidance team, including monitoring metrics, resource planning, process ownership, and continuous improvement to support seamless production, customer experience, and effective teamwork. You will collaborate actively with stakeholders including customers, service production, project management, and service management. The role reports to the Service Management Office leader. The salary range is 4400-5000€/month, with flexible remote work options and occasional travel within Finland. The position requires relevant higher education or equivalent experience, leadership experience, strong ITIL knowledge, and excellent communication skills in Finnish and English. Certifications in ITIL and ServiceNow are advantageous. Apply by May 31, 2026.
Company Information
| Location | Active listings |
|---|---|
| Espoo, Finland | 6 |
| Turku, Finland | 5 |
| Tampere, Finland | 4 |
| Oulu, Finland | 3 |
| Salo, Finland | 2 |
| Mikkeli, Finland | 2 |
| Pori, Finland | 1 |
| Mänttä-Vilppula, Finland | 1 |
| Role type | Active listings |
|---|---|
| Human Resources Specialist | 4 |
| Financial Administration Summer Worker | 1 |
| IT Specialist | 1 |
| Business Development Manager | 1 |
| Finance Professional | 1 |
| Application | 1 |
| Intern | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 4 |
| Manager | 1 |
| Intern | 1 |
Tietokeskus Finland Oy appears in 24 indexed job postings in JobCrawls' Finland dataset since May 2025. In that historical index, the strongest location signals for this employer are Espoo, Finland, Turku, Finland, and Tampere, Finland.
About
Tietokeskus Finland Oy on yhtiö, jonka kotipaikka on Helsinki. Työnantajalla ei ole tällä hetkellä avoimia työpaikkoja Duunitorilla.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Supervising the change management and service guidance team, including monitoring metrics and resource planning
- Owning and developing change management and service guidance processes, ensuring team progress and operational profitability
- Continuous development of team functions to support seamless production, customer experience, and effective teamwork
- Active stakeholder collaboration with customers, service production, project management, and service management
- Reporting to the Service Management Office unit leader
Requirements
- A relevant higher education or equivalent experience
- Proven leadership experience, either in managerial roles or as a supervisor
- Strong ITIL process knowledge, especially change management
- Ability to understand financial and operational metrics and lead based on them
- Strong process and development skills
- Active self-development
- Excellent communication, interaction, and interpersonal skills in Finnish and English
- ITIL certifications and ServiceNow knowledge are advantageous
Skills & Technologies
Education Level
None requiredBenefits & Perks
Recruitment Process
- 1Interviews
- 2Suitability testing
- 3Reference checks
