Shift Leader

Do you see an unpolished diamond of a supervisor in the mirror? Are you looking for new challenges and working in a fast-paced environment where boredom is not part of the job description? Do you love taking responsibility and get a thrill from exceeding customer expectations? If you answered yes, keep reading! We are now looking for a new Shift Leader for our café in Kauppakeskus Sepä, Jyväskylä. The position is permanent and part-time (20-25 h/week), and it includes shifts during all the café's opening hours: from early mornings to late evening shifts, and of course, on weekends. If you are interested, read more below! Do not hesitate, apply today, as the position will be filled as soon as a suitable person is found. Shift Leader's job description As a Shift Leader, you are a role model who motivates others with your positivity and energy. You are responsible for the operational management and supervision of the shift together with the café's Coffee Shop Manager and Assistant Manager. You act as an inspiring example for your team and encourage them to do their best every day. In addition, you actively develop your skills as a top-level customer service professional. You are responsible for the atmosphere and service of our café during the shift, prepare various beverage and food products, and ensure the cleanliness of the café. Additionally, an important part of your role is to motivate the team and invest in their well-being and skill development on a daily basis. What we offer you - Comprehensive orientation: Every career path at Espresso House includes a detailed orientation plan in our own EH Academy. Supervisor orientation covers all aspects of the café's practical tasks and management work step-by-step. - Great career opportunities: Once you have learned your current job and demonstrated your abilities, you have the opportunity to move to the next career step. We offer new challenges to ambitious and high-performing supervisors, for example in larger units or more demanding roles. - Great colleagues and an energetic team: we have fun at work! - A caring culture and meaningful work: everyone is welcome, and we genuinely work towards responsibility and want our activities to influence a more sustainable future. See how responsibility is reflected in our operations here: https://tomorrowfriendly.com/ - Salary and benefits: Your starting hourly wage is according to the TES. For example, with 0-2 years of work experience, your salary is €14.34/h + additions. We increase your salary by +€0.5/h after 6 months of employment and another +€0.5/h after 12 months. After one year of work, your hourly wage will be €15.34/h + additions. In addition, our employees receive, among other things, a 50% discount on our products. You will succeed best in the position if - You already have previous experience in the restaurant industry and/or shift supervisor duties - You are a happy and sunny personality whose positivity is contagious to our guests and colleagues - You are energetic and brisk and enjoy a hectic work environment - You enjoy working with people - Sales work comes naturally to you and you want to succeed in it better every day - You are not afraid to take responsibility, you are proactive, and you want to keep your café in top condition at all times - You want to commit to your work for a longer period, develop in it, and perhaps advance in your café career to more demanding roles - You can work flexibly during all the café's opening hours - You speak fluent Finnish: our instructions, training, and the working language of our teams are mainly in Finnish If the Shift Leader job could be right for you, do not hesitate to leave us your application. If you wish, you can attach your CV and a short, personal cover letter so we can get to know you better. Our recruitment process includes online suitability assessments, which we use to find the most suitable people for our team and to provide a fairer and more objective evaluation for every applicant. You will also receive a personal feedback report on the results to support your own professional development. Espresso House is the largest café chain in the Nordic countries and Finland. We have a total of about 500 cafés in five different countries. In Finland, our cafés are present in nearly thirty different locations, and we employ 850 passionate coffee professionals!