Technical Account Manager

We are seeking a Technical Account Manager (TAM) to join the Token Factory team and help customers transition from PoC to production and scale AI workloads on Nebius infrastructure. The TAM role sits at the intersection of engineering, delivery, and customer success, ensuring that commitments made during pre-sales work reliably in production. You will collaborate with customer engineering teams, Solution Architects, and Product/Infrastructure teams to drive stable, performant deployments. Responsibilities include leading the production transition, ensuring workloads are deployed and scalable, monitoring performance and cost efficiency, and acting as a trusted technical partner with direct engagement with customer teams. You will manage risks and incidents and provide feedback to Product and Infrastructure teams to shape better solutions based on customer needs. Requirements include a technical background with practical knowledge of inference frameworks (e.g., vLLM, TensorRT), cloud/infrastructure systems, distributed systems or high-load applications, and experience working with technical customers. Strong communication, ownership mindset, and the ability to manage multiple customers are essential. Bonus points for experience with GPU workloads or AI infrastructure, and background in solutions engineering, SRE, or technical support in B2B environments. Benefits & Perks include competitive compensation, career growth, flexibility, a collaborative culture, and opportunities to work on impactful AI projects. We welcome remote work from Europe.