Localization Project Manager

Responsibilities

• Able to complete project management tasks autonomously
• Responsible for maintaining resources, core teams and pipeline to support project management work
• Responsiveness to internal and external comms within pre-defined SLAs
• Risk analysis to identify risks, potential issues, plan to and mitigate them
• Able to define and delegate admin work to PCs Interns
• Able to take responsibility for end to end project deliverables in accordance with SLAs
• Effectively balances and manages priorities across a variety of task types and customers
• Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines
• Escalates issues or problems to manager in an effective manner, along with proposed solutions
• Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices. Responsible for CM, Quality and OTD KPIs.
• Manage the end to end project management workflow
• Ensure all projects are delivered on time as per customer SLA
• Manage quality at project level - including Review, Verification, QA, LQE
• Responds quickly and efficiently to internal and external stakeholders
• Ensure all system admin, including data entry, is accurate
• Process and approves invoicing and payments
• Perform file analysis and engages with Solutions team for support on file types
• Creates and monitors linguistic assets (TM, Style Guides, reference material)
• Demonstrates a deep understanding of all production workflows and processes related to their accounts
• Utilize systems and tools released by Production Enablement
• Train supporting resources on key production processes and methodology
• Develop and maintain process documentation related to their task load and the tasks delegated to other resources.
• Consistently follow correct protocols for tasks and accounts.
• Monitor and enforce adherence to correct production procedures
• Provides insight to Strategist into revenue forecasts based on production volume
• Manage quality complaints and feedback received from stakeholders
• Raise Customer Support tickets for 100% of production blockers (Jira)
• Identifies resource requirements for production work
• Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed
• Completes ongoing risk assessment and mitigation for all production areas.
• Manage linguist communication for all projects