Senior Product Support Engineer
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Tokyo, Japan"), this listing's salary midpoint is about 90% lower. The offer sits below the benchmark range (€9,260–€13,890). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 3 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Tokyo, Japan | €9,260/per month | €13,890/per month | €13,890/per month |
We are looking for a Senior Product Support Engineer to join our team in Tokyo, reporting to the Manager of Product Support within the Customer Success Organization. Our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. What you’ll do (Role Expectations) Provide phone and email consultation to independently debug complex security and network problems for Tier III support Partner with Engineering to assist customers with testing or troubleshooting efforts Reproduce customer issues to verify problems and provide feedback to the Engineering and Operations teams
Job Details
Skills & Technologies
Education Level
Bachelor
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