Order Management Specialist

Synthesia is the world’s leading AI video platform for business, with offices across Europe and the US. We are looking for a highly organized and detail-oriented Order Management Specialist to join our fast-growing SaaS company. This role plays a critical part in the quote-to-cash workflow, ensuring accurate and efficient order processing and subscription setup which impacts invoicing coordination, and customer account management. You'll work cross-functionally with sales, finance, customer success, and legal teams to ensure a seamless experience as it relates to our deal validation and closure process. Responsibilities include Order Processing (review orders in Salesforce for product configuration, pricing, discounts, contract terms and customer information; maintain accurate records; ensure clean handoff from sales to finance; manage PO inquiries; oversee provisioning settings), Subscription Management (coordinate renewals, upgrades, downgrades, amendments; monitor subscription health), Sales Support (support account executives and customer success managers with quote validation, contract review, and order entry guidance; manage deal desk requests; act as a point of contact for Sales), Process Improvement & Reporting (identify workflow improvements; document/ refine order policies; generate reports on order accuracy and subscription trends). Required qualifications include a Bachelor’s degree, minimum 2 years experience, experience with Salesforce/Ironclad/NetSuite, strong SaaS understanding, attention to detail, and communication skills. Preferred skills include QTC experience, SOX exposure, Excel/BI tools. Benefits include stock options and hybrid work.