Service Manager

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We are seeking a Service Manager to join our customer success and service development team. In this role you will take responsibility for the service portfolios including security service center and keyless entry offerings, acting as the primary contact for named customers from the start of the engagement and ensuring that our services meet customer needs throughout the relationship. You will be responsible for customer satisfaction, ensuring high quality delivery of services, and building long-term customer relationships. You will work closely with sales, marketing, service center, logistics and other internal stakeholders to implement and develop services. The role combines account management, service development, and practical collaboration with customers and colleagues. You will work independently and responsibly, enjoy helping customers and want to develop operations together with customers and colleagues. Your duties include managing, developing and ensuring customer satisfaction for named clients; coordinating changes, onboarding and development projects; planning and conducting customer meetings; maintaining documentation; identifying opportunities for new service solutions and collaborating with internal teams. We value experience in social and health sector contexts, public sector collaboration, and wellbeing technology. The position is based in Vantaa with partial remote work, with occasional travel in Finland and possibly the Nordic region. The reporting line is to the Customer Success Director.