Legal Operations Specialist

We are seeking a Legal Operations & AI Enablement Specialist to play a pivotal role in advancing the Legal function’s digital transformation. This position will lead the structured management of legal data and AI-powered tools, enabling automation in document review, risk triage and contract analysis. The position combines legal operations, AI tool optimization, systems management, and cross-functional business partnering. It requires a collaborative mindset and practical experience in managing AI-powered tools. Domain AI & Legal Technology Management * Maintain and enhance AI-enabled legal databases and document analysis tools. * Manage and optimize Contract IQ (in-house AI-based digital worker). * Curate, structure and validate AI training data (e.g., contracts, NDAs, compliance checklists). * Create and maintain custom GPTs and other AI-powered legal solutions. * Provide active technical leadership of Legal AI tools to maximize adoption and business value. * Identify opportunities for Legal to leverage emerging technologies to enhance efficiency and insight. * Conduct system analysis, troubleshoot issues, and recommend improvements (fields, processes, dependencies, system behaviour). * Make strategic recommendations to enhance value derived from legal technology platforms. Legal Operations & Process Improvement * Define, refine and standardize operational legal processes. * Assess existing tools and methodologies to simplify and enhance efficiency. * Drive cross-functional improvement initiatives in collaboration with global functions. * Develop innovative approaches to deliver legal metrics and business insights. * Enable change management initiatives relating to legal systems and processes. Business Partnering & Stakeholder Management * Act as a bridge between Legal, technical teams, and business stakeholders. * Translate data and system outputs into actionable insights for legal management. * Provide day-to-day troubleshooting and operational guidance to internal stakeholders. * Lead cross-functional coordination of legal technology and operational projects. * Manage preparation and updates of end-user documentation, training materials, and process guides. * Maintain Legal internal intranet communication platforms and knowledge repositories. Optional: Legal Support & Compliance Enablement * Support low-level legal work such as NDA reviews (including use of tools such as Luminance). * Assist with drafting and administrative legal workflows across multiple jurisdictions. * Support compliance tracking and policy adherence initiatives. Qualifications Required experience and knowledge * Experience in Legal Operations, legal technology, or legal process management. * Understanding of contract workflows and document lifecycle management. * Experience working with AI-enabled tools or legal tech platforms * Systems-oriented mindset with strong analytical and problem-solving skills. * Ability to translate technical concepts into practical business solutions and take ownership of a project. * Experience working cross-functionally in a global environment. * Excellent written and interpersonal and communication skills with the ability to work cross-functionally and influence with diplomacy * Working with the highest degree of ethics and integrity * Comfortable working in a fast-paced, high-growth and evolving environment Preferred education Essential * 2+ years’ experience in operations or related business support role, ideally with experience in an international organization with virtual working environment. * University degree or comparable professional experience. * Fluency in English. Desirable * Educational background in the legal operations field, and / or experience in technical IT-facing business analyst-type role. * Legal and / or compliance knowledge beneficial but not required.