Product Manager

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re an in-office company with values that shape how we work and grow as a team. The Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses. On the Product team, you’ll own the roadmap for a major product area and partner with customers and internal teams to deliver features that make Decagon’s platform powerful, flexible, and enterprise-ready. Your work might include: designing AI-powered features that turn raw conversation data into instant, actionable insights for customers; building intelligent systems that give enterprises precise control over how their agents learn, adapt, and deploy in production; creating self-serve configuration experiences that feel effortless — powered by real-time AI guidance and automation; expanding the platform’s reach by connecting AI agents to live data streams, tools, and APIs that unlock new use cases. You’ll partner closely with engineering, design, sales, agent product managers and our leadership team to ensure the core platform meets the needs of both our largest enterprises and fastest-growing startups. In this role, you will shape the roadmap for core capabilities that power the next generation of AI agents from first concept to launch; work closely with customers to uncover new ways AI can transform workflows, unlock automation, and elevate customer experience; translate breakthrough ideas into clear product specs, then partner with engineering and design to bring them to life. Your background looks like this: have 6+ years of relevant experience, strong technical acumen, strong communication and relationship-building skills, and a proven track record of shipping impactful features in fast-paced environments. Even better if you have a CS/Engineering/Math degree or equivalent, and startup or high-growth experience. Compensation: $232K – $290K + Offers Equity. Benefits include medical/dental/vision, life insurance, disability, retirement plan, parental leave, fertility and family-building benefits, wellness stipend, daily lunches, and generous vacation policy.