Customer Success Manager
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Salary analysis
Compared with the selected benchmark ("All roles in Remote - EMEA"), this listing's salary midpoint is about 94% lower. The offer sits below the benchmark range (€1,421–€20,250). The listed pay band (€567–€723) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 7 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Success Manager | €3,900/per month | €5,903/per month | €11,575/per month |
| All roles in Remote - EMEA | €1,421/per month | €13,166/per month | €20,250/per month |
Who You Are (Must-Haves): 4-6 years of experience in a customer success role, managing customer relationships; Comfortable working EMEA hours (GST/GMT/ET) in a remote setup; Understanding of SaaS and APIs; FinTech experience, broker-dealer background preferred; Exposure to large and small companies; Ability to work remotely and independently; Strong collaboration and ownership mindset. Nice-to-Haves: Startup mindset, international B2B experience. How We Take Care of You: Competitive Salary & Stock Options, Health Benefits, Home-Office Setup: USD 500, Monthly Stipend: USD 150 via Brex Card.
Job Details
Responsibilities
- Act as primary contact for B2B/enterprise customers from onboarding to renewal
- Maintain regular contact to understand business priorities and progress toward key results
- Forecast growth with partners and monitor progresstoward shared goals
- Drive adoption of Alpaca features among Live Partners
- Deliver QBRs and executive reports
- Own the full customer lifecycle post-signature: onboarding, activation, expansion, renewal
Requirements
- 4-6 years of experience in customer success
- Comfortable working EMEA hours in remote setup
- Understanding of SaaS and APIs
- FinTech experience, broker-dealer background preferred
- Experience with large and small companies
Skills & Technologies
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