Compared with the selected benchmark ("All roles in Toronto, Canada"), this listing's salary midpoint is about 15% higher. The offer still falls within the benchmark range (€9,260–€13,890). The listed pay band (€11,250–€15,417) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 3 comparable listings.

Monthly salary comparison for Agent Strategy Manager
Market	Lower bound (25th percentile)	Median	Upper bound (75th percentile)
All roles in Toronto, Canada	€9,260/per month	€13,890/per month	€13,890/per month

About the role

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises to deploy AI agents that power personalized, deep interactions across channels. We’re building a future where customer experiences are redefined from support tickets to faster resolutions. We’re an in-office company with values: Just Get It Done, Invent What Customers Want, Winner’s Mindset, The Polymath Principle. About the Team: The Agent Strategy team is a high-impact group shaping how customers use and gain value from our product. You will work with a sharp team, guiding customers through deployments and shaping product strategy. About the Role: You will partner with customers to guide deployments, support adoption, and ensure tools for meaningful outcomes. You’ll work cross-functionally with Product and Engineering to surface needs and shape performance. In this role you will: shape the function, build partnerships, co-pilot deployments, continuously learn, communicate with stakeholders, identify new projects, and collaborate with Product & Engineering. Your background: 4+ years in a technical, customer-facing B2B SaaS role; proven experience managing large customers; excellent communication; strong interpersonal skills; GTM sales understanding; strong technical acumen. Even better: familiarity with Agentic AI deployments, knowledge of customer support processes, startup experience, bachelor’s in STEM. Compensation: $160K-$220K OTE + equity; Benefits listed.

Job Details

Responsibilities

Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

Requirements

4+ years of customer facing experience in a technical and customer facing role in B2B SaaS

Skills & Technologies

CommunicationStakeholder managementCross-functional collaborationProduct and engineering collaborationSaaS/B2B experienceGo-to-market understandingTechnical acumen