About the role
Vivicta is a Nordic transformation partner focused on delivering high-quality services in security-conscious IT environments. This role leads a Service Desk with about 35 staff in Örebro, responsible for delivering to customers with strict security-classification requirements. You will have overall accountability for both delivery and team development, working in a structured, security-aware environment while driving improvements to ways of working. You will help build a modern and secure Service Desk where people and delivery are central, with leadership that combines clarity, presence and development focus. Responsibilities include leading and developing a team of ~35, ensuring SLA-compliant delivery with high quality standards, managing deliveries to customers with security-classification requirements, driving process improvements, working data-driven with KPIs, ensuring staffing and skills, and collaborating with customers and stakeholders in a security-critical environment. Ideal candidates have experience leading larger Service Desk or IT-support teams, can create structure, understand high-security deliverables, are used to KPI-driven improvement, and communicate fluently in Swedish and English. Merits include experience in security-classified environments, ITIL knowledge, experience with large organizations and complex deliveries, and change management. The role is a key leadership position in Örebro, offering opportunity to shape a high-standards operation focused on quality, security and collaboration. To apply, attach CV or LinkedIn, with interviews conducted on a rolling basis. For questions, contact Marie Brydolf at marie.brydolf@vivicta.com. This posting is part of Vivicta’s ongoing recruitment and the company notes that they do not engage with recruitment agencies.
