Customer Service Specialist

Lead with a holistic view of customer service in Sofia. Manage interactions by phone, email, chat and web forms. Listen, identify needs, and provide clear solutions to ensure each issue is resolved quickly and professionally. You will receive comprehensive training to become familiar with systems and digital tools. You will be part of an international team that values collaboration and growth. Your missions include: - Communicating with customers by phone, email, chat and web forms. - Resolving basic technical issues and assisting with order management. - Providing clear and fast responses to ensure customer satisfaction. - Collaborating with colleagues to deliver the best possible customer experience. About the company: you will join a trusted international employer that collaborates with major global brands to provide excellent customer service. This role is part of a professional team focused on digital support and customer satisfaction.