Customer Quality Engineer - Skeleton Technologies Oy - Markranstädt, Germany

Skeleton Technologies is a global leader in critical power infrastructure for AI data centers and electrical grid stability, founded in 2009. Power today is more than electricity. It is national security, digital continuity, and economic resilience. Skeleton is the Backbone of Power: equipping AI data centers, electrical grids, defense systems, and critical infrastructure with the resilience to withstand surges, instability, and failure. Our power systems protect GPU clusters from millisecond-level spikes, enable hyperscalers to run at higher rack densities without grid compromise, and make AI data centers up to more 40% energy efficient. We keep the lights on when grids fluctuate, stabilising electrical infrastructure under the combined pressure of accelerating renewable energy deployment and surging AI demand. When power fails, critical operations stop. We exist to prevent that in microseconds. Powering the infrastructure that powers everything else. Skeleton's Quality Department is looking for a driven Customer Quality Engineer (m/f/x) with the vision to match our ambition! Skeleton Technologies is seeking an experienced Customer Quality Engineer (m/f/x) to join our dynamic team. This position offers a unique opportunity to work in a dynamic environment where your insights will contribute directly to the success of the overall company! Our ultimate goal with Skeleton is to build a net zero future, and our role is to make sure the world is aware of how we can help save energy, cut fuel consumption and CO2 emissions, and enable the energy transition. Your tasks in the net zero journey: Act as the primary quality contact for customers regarding quality issues, complaints, and escalations. Lead customer complaint investigations and coordinate containment, root cause analysis, and corrective actions. Manage and coordinate 8D reports, ensuring timely and effective closure of customer claims. Drive internal cross-functional teams to resolve customer quality concerns and prevent recurrence. Coordinate sorting, rework, recall, and field containment activities when required. Monitor and report on customer quality KPIs, including customer PPM, complaints, warranty claims, and 8D performance. Support customer audits, assessments, and quality reviews. Ensure compliance with customer-specific requirements and quality agreements. Participate in product and process change management activities, assessing customer quality risks. Support APQP, PPAP, validation, and industrialization activities from a customer quality perspective. Lead lessons learned activities and drive continuous improvement based on customer feedback and field performance. Support the Quality Management System and ensure compliance with ISO 9001, IATF 16949, and customer requirements.