Customer Support Agent

Are you passionate about providing great customer service, finding good solutions and building strong customer relationships? Join ABAX’s Customer Support team and become part of a forward-looking team focused on technology, collaboration and great customer experiences. As a Customer Support Agent, you will be an important point of contact for our Nordic customers and ensure they get the full benefit of our solutions. You will help customers with everything from technical challenges to questions about taxation, making sure they feel looked after, are satisfied and get the most out of our services. Responsibilities Handle daily customer enquiries by phone, chat and email. Resolve a wide range of cases involving technical challenges, taxation, privacy rules and system functionality. Troubleshoot and find solutions independently, and escalate cases when needed. Deliver high-quality service that helps customers stay with us and succeed with our solutions. Help new customers get started with ABAX’s solutions and guide them towards long-term value from our products. Document customer enquiries and ensure our internal systems are always up to date and accurate. Identify opportunities based on customers’ needs and potential, and pass relevant sales opportunities on. Who are we looking for? You have previous experience in customer service or a similar role. You are technically curious, solution-oriented and motivated to learn how systems and products work. You communicate clearly and remain calm in demanding situations. You work efficiently and deliver consistent, high-quality work in a busy environment. You enjoy helping people and finding good solutions to problems. It is also an advantage if you speak Swedish or Finnish. Equal opportunities for all ABAX actively works to create an inclusive workplace that values diversity. We welcome applicants from different backgrounds and work to make the recruitment process fair, accessible and inclusive for everyone. Background check and reference check Employment is conditional on satisfactory references and, where applicable, a background check. We use RefApp, a digital and efficient solution for collecting and managing references. A background check may be carried out alongside the reference process.