Strategic Customer Success Manager

Supermetrics is looking for a Strategic Customer Success Manager to join our team. This role will own and elevate relationships within multi-region enterprise agency accounts and act as a trusted advisor to drive long-term expansion and value realization across diverse agency units and geographies. Based in Helsinki, Dublin, Amsterdam hubs or remotely within the UK, you will manage a select portfolio of multi-region enterprise accounts, coordinate cross-functional teams, and influence product roadmaps and GTM priorities through executive feedback. Responsibilities include executing the global strategy for your accounts, facilitating renewals and new business leads, and building multi-threaded relationships with senior stakeholders. The ideal candidate has 3+ years of Media Agency experience in a client-facing role, deep knowledge of the MarTech/AdTech landscape, and experience in B2B SaaS account management or customer success with large enterprise clients. Benefits include competitive compensation, home office allowance, healthcare and leisure time insurance, and wellbeing support. This is a hybrid role with potential remote work within the UK and offices in several hubs. How to apply is listed on the page.

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