Business Systems Analyst

Business Systems Analyst (CRM / Data Integration & BI) – Toronto, ON Downtown Toronto Work Model: Hybrid, 3-4 days per week in office Schedule: Monday to Friday, 8:00 AM - 5:00 PM EST Experience: 2+ years Job Summary Cognizant is seeking a Business Systems Analyst to bridge business stakeholders and engineering teams on CRM integration, data pipeline, and reporting initiatives. You will turn business needs into clear technical specifications and deliver dashboards that support data-driven decisions. You will also help keep critical systems stable and well documented. Key Responsibilities • Lead requirements elicitation through stakeholder workshops. • Document business and functional requirements (BRDs, FRDs, user stories, process maps) with clear acceptance criteria. • Translate business needs into technical specifications. • Partner with developers on Salesforce/MuleSoft integrations, ETL pipelines, and data mapping and validation logic. • Perform gap analysis, impact assessments, and root-cause analysis. • Support UAT and change management activities. • Triage incidents in ServiceNow to maintain system stability. • Build and maintain Power BI and Tableau dashboards and KPI reports using SQL and Python. • Facilitate Agile ceremonies and manage backlogs in JIRA and Confluence. • Communicate progress, risks, and recommendations to stakeholders. • Mentor junior analysts and promote documentation and process best practices. • Perform other duties as assigned. Qualifications • Strong SQL skills, with working knowledge of Python and REST APIs (Postman). • Hands-on experience with Agile/Scrum, SDLC, JIRA, and Confluence. • Excellent communication and stakeholder management skills. • Strong problem-solving and analytical abilities. • Ability to explain technical concepts to non-technical audiences. Requirements • Experience: 2+ years as a Business Analyst or in a similar role (required). • Technical: SQL (required); Python and REST APIs (required). • Methodology and tools: Agile/Scrum, SDLC, JIRA, Confluence (required). • Preferred: Salesforce/MuleSoft exposure, Anaplan, Tenable.io, finance or supply chain domain knowledge. • Education: Bachelor's degree in a related field, preferred. Compensation The annual salary for this position is between $85,000.00 - $100,000.00 CAD, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Applications accepted until [10/19th]. Benefits Cognizant offers the following benefits, subject to applicable eligibility requirements: • Medical / Dental / Vision / Life Insurance • Paid holidays plus Paid Time Off • Retirement savings plan and contributions • Long-term / Short-term Disability • Paid Parental Leave • Employee Stock Purchase Plan Disclaimer: Compensation and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Closing If you enjoy connecting business goals with technical solutions and want to work on CRM, data, and reporting initiatives, we would love to hear from you. Apply now to join our Toronto team.