Customer Success Manager

Europe, Remote________________________ Hello👋 I am Joaquin, Trading and Analytics Lead at Kayzen, and I am now looking for a Customer Success Manager to join our global team 🙌 In this role, you will play a vital role in driving customer satisfaction, fostering long- term relationships and contributing to the overall growth and success of the company. But wait, you have not heard of Kayzen before?😃 Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through its self-serve and managed service options. Built on the core pillars of performance, transparency, control, and empowerment, Kayzen powers the world’s best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries. Kayzen is accessible through our APIs and user interface. The Team The CSM team serves a dual-purpose role within the organization, acting as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges. Additionally, the CSM is responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders. To succeed in this role you need: In-Depth Mastery of Kayzen DSP for Client Success Strategic Client Management and Campaign Excellence Leading in Industry Knowledge and Trends Client Advocacy and Relationship Building

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