Customer Service Representative

Konnektio Oy is part of the Fonecta Group and is a Finnish expert in taxi dispatch and telephone services. The company was formed in 2024 when three sister companies – 020202 Palvelut, 02 Taksi, and Valopilkku – merged. Konnektio's services affect almost every Finn: the company dispatches taxis for consumers, companies, and the public sector, and starting from the beginning of 2027, it will provide Kela-reimbursed transport across eleven provinces in Finland. At the core of the operation are values – quality, efficiency, and responsibility. Konnektio is growing strongly, and its goal is to be Finland's leading provider of taxi dispatch services by 2030. We are looking for enthusiastic and bold customer service representatives for our client Konnektio in Pori! "Every customer service day is different, which brings a nice variety and different challenges to everyday life." - Konnektio Oy customer service representative What kind of work do we offer? We are looking for energetic customer service representatives to work part-time on a framework agreement. The contract model allows you to influence your own working hours: you report your availability weekly, and shifts are offered accordingly. Konnektio provides services 24/7 every day of the year, so shifts are available on weekends and nights in addition to weekdays. Work is performed from Konnektio's office, located with good transport connections in Pori's Puuvilla area. The work consists of telephone-based customer service, where success requires the ability to learn new things quickly and use various systems. Smooth handling of calls and interacting with customers requires good interaction skills, stress tolerance, and the courage to dive into situations. The work community is relaxed and encouraging – you always get support, and no one is left alone. The position requires fluent Finnish language skills as well as the readiness to handle customer service in Swedish and English. Work begins with a comprehensive and high-quality orientation that has received excellent feedback. The paid orientation lasts a total of nine days. The first autumn orientation period begins in Pori in week 38 (September 14th). For those selected for the position, we offer: - comprehensive orientation and modern work tools - the opportunity to develop into a customer service professional - the support of an encouraging work community - an hourly wage of 13.96 €/h + additions according to the TES (Collective Agreement) - a reward system and wellbeing benefits. We expect from you: - legal adulthood - a customer service mindset and motivation to develop at work - fluent Finnish language skills and the readiness to handle customer service in Swedish and English - readiness to work flexibly in different shifts at different times of the day. + Previous experience in telephone customer service or Kela dispatch is considered an advantage. We will interview applicants during the application period, so if you are interested in the position, submit your application quickly through our recruitment system!