Head of People Services

Strategic Role Overview People Services is where Nokia's transactional people work is delivered, including onboarding execution, payroll, benefits administration, employee data, query management, annual cycles, and exit formalities, for every employee in every country. As the People Services Lead, you will run that service globally and reshape it around simplicity, automation, AI-enabled delivery, and materially greater productivity, so that agents and self-service resolve first and people handle the exceptions. You will challenge whether work needs to exist before determining where or how it should be delivered, creating a service model with fewer handoffs, fewer variations, and substantially less manual intervention. Your role will involve holding one standard where the organization is used to local variation and making deliberate choices about what People Services stops, simplifies, standardizes, automates, or consolidates. The destination is a simpler, digitally led service organization with a structurally lower cost to serve and the capacity to continually improve as technology evolves. Core Purpose To deliver efficient, harmonized transactional services to every Nokia employee, shifting execution from human-led to digital-first self-service, and tiered delivery. You will be accountable for the cost, the service levels, and the employee experience of everything the service touches while continuously reducing the effort and resources required to deliver it. For roughly the first 18 months this is a transformation role, building the organization, moving the work, simplifying the service portfolio, eliminating unnecessary activity, and establishing a fundamentally more productive operating model. From there it becomes a visionary role, setting where the service goes next and continuously challenging how emerging technology, AI, and new ways of working can further simplify the delivery.