About the role
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role This role is accountable for leading integrated delivery across India & APAC, spanning managed services and consult-led transformation programmes across the full client lifecycle — from contract signature to relationship closure. Total cost managed would be approx 700 mil USD. Key Accountabilities End-to-End Delivery Leadership Own delivery outcomes across run and change portfolios, ensuring seamless integration and execution across multiple markets (India, ASEAN, ANZ, North Asia, etc.). Service Stability & Performance Ensure resilience and stability of the operating environment. Own service delivery quality objectives, including SLA adherence, standardised delivery models, and continuous operating efficiency improvements. Integrated Governance & Control Establish and lead a single, integrated governance framework across all India & APAC delivery (managed + consult). Drive portfolio-level visibility, risk management, and performance control. Delivery Transformation & Innovation Evolve advanced delivery methodologies leveraging global delivery centers and collaborative hubs. Embed innovation to enhance performance, productivity, and client satisfaction. Standardisation & Operating Excellence Drive consistency, standardised service delivery models, and operational efficiency across markets. Build joint standards, methodologies, and best practices across managed services and programmes delivery. Continuous Improvement Embed a culture of continuous service improvement across all accounts and transformation programmes. Ensure structured improvement roadmaps tied to business outcomes. Financial & Commercial Discipline Drive spend optimization, delivery synergies, and margin improvement across run and change portfolios. Enable integrated customer proposals combining managed services and transformation solutions. Major Incident & Risk Leadership Lead major incident response, root cause analysis, and post-incident reviews. Strengthen delivery resilience and risk mitigation frameworks. Strategic Integration Across Ecosystem Act as the strategic interface between managed services, consult delivery, global delivery, and global practices. Ensure alignment of standards, tools, capabilities, and delivery practices. Leadership & Capability Building Provide strong leadership across all India & APAC delivery teams. Dotted-line oversight of Delivery Partners / Pod Leaders and programme leaders; direct accountability for regional delivery operations teams. Set and monitor consistent performance standards across markets. Drive capability-building, skills transformation, and leadership development aligned to future delivery needs. Who You Are Extensive experience leading both managed services delivery and large-scale transformation programmes, including planning, shaping, solutioning, and executing complex technology transformations. Proven track record in run–transform–run delivery model, managing both steady-state services and transformation initiatives in parallel. Strong understanding of: High-value contract delivery Transformation governance Programme recovery and turnaround Demonstrated success in improving delivery performance and transformation outcomes at scale. Experience working across consulting and managed services environments, ideally in a global delivery model. Global stakeholder leadership: Ability to influence senior executives across geographies Drive transformation and execution across a distributed, multi-cultural APAC landscape. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact Kyndryl email address.
