Merchant Support Advisor - Shopify - Remote - Global

This is where support becomes innovation. At Shopify, our Support Advisors are building the future of AI-powered commerce to help merchants win every day. We need people who can solve complex problems at lightning speed, elevate their teammates, and turn merchant feedback into breakthrough improvements. You won't just answer questions—you'll shape how millions of businesses succeed. Working at the intersection of merchant needs and AI capabilities, you'll identify patterns that make our tools smarter, build knowledge that scales globally, and directly influence how commerce evolves. In this high-energy role, every insight matters and every day brings new challenges worth solving. Support involves delivering exceptional support via chat, messaging, and phone, collaborating with peers, navigating complex technical issues, and leveraging AI tools to enhance problem-solving. The role requires experience in contact center or technical support, strong troubleshooting skills, and the ability to work flexible hours including weekends. Support advisors help shape the future of AI-powered commerce by turning merchant feedback into improvements and supporting merchants across products and channels.