Est. expiry Oct 29

Work from home as a Customer Service Agent near Lisbon or Porto

Customer Service Agent

Posted Sep 24 (22 days ago) · Last updated Oct 16 · Open 22 days. This role usually stays open about 35 days

Key facts

Remote French-speaking customer service agent near Lisbon/Porto with training and English required.

How this salary compares

€1,059 - €1,318Benchmarked against mid-level roles

Too few postings state a salary to show this.

Monthly salary comparison for Customer Service Agent
MarketLower bound (25th percentile)MedianUpper bound (75th percentile)
mid-level roles€1,500 per month€1,976 per month€2,166 per month
This offer€1,059 per month€1,189 per month€1,318 per month
Where and how
Lisbon, PortugalRemotePortugalMid-Level
Languages required
French, English

Original job ad

As published by Working Adventures

Open the ad
In this role you will be in direct contact with French-speaking clients by phone, email, or chat, helping them answer questions and requests and providing a personalized solution. You do not need prior experience in customer service as we provide full training. You will be part of an international team, so a good level of English is required. Training is remote, and you will work from home while being part of a dynamic and positive environment. Note: because it is a home-based role, you must live within a 100 km radius of Lisbon or Porto. If you move to Portugal, flight coverage is provided and you can benefit from company-paid accommodation and support with banking, tax number, and health insurance. The role continues with a typical day, and you will join a recruitment process that includes application, phone screening, interview, and final video call with the project lead. 22 vacation days + 14 holidays, and free courses in Portuguese, cooking, kite surfing, etc. 1000€ referral bonus.

This is the employer's own ad. Pay, requirements and the other details on this page are our reading of it, not facts the employer confirmed.

About the role

Summarised by JobCrawls from the job ad above.

Requirements

  • Fluent French (spoken and written)
  • Good level of English (spoken and written)
  • High school diploma
  • Available for at least 12 months
  • Residence in Lisbon or Porto region with a quiet workspace
  • European passport
  • Full-time availability (40 hours/week)
  • 18 years or older

Responsibilities

  • Handle incoming calls, emails, and chat messages from French-speaking clients
  • Identify customer needs and problems to offer appropriate support
  • Use internal systems to track all interactions with clients
  • Provide a personalized solution to issues

Skills & technologies

Multichannel SupportCustomer Service SoftwareRemote Collaboration Tools

Benefits & perks

Recruitment process

  1. Apply on site
  2. Phone screening
  3. Interview
  4. Final video call

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About Working Adventures

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Working Adventures
Top locations (all time): Kreta, Hellas · 1 · Remote - Global · 1
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Current open roles at Working Adventures on JobCrawls
LocationActive listings
Kreta, Hellas1
Remote - Global1
Current role mix at Working Adventures on JobCrawls
Role typeActive listings
Customer Service Representative1
Current role-level mix at Working Adventures on JobCrawls
Role levelActive listings
Mid-Level1
About the employer

Working Adventures connects people with international job opportunities, offering remote roles and travel adventures.