Salesforce Support Engineer - Industries & Revenue Cloud - Salesforce - Remote - Global
Support Engineer
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Job Description
The Salesforce Support Engineer role involves supporting Salesforce APIs, Apex, Visualforce, and other developer products in a client-focused, fast-paced environment. Responsibilities include troubleshooting, creating knowledge base materials, customer handling, and working on weekends on rotation with additional payout. The role offers opportunities to develop technical expertise, work with cross-functional teams, and contribute to operational efficiency and community empowerment.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 21 |
| Espoo, Finland | 4 |
| Helsinki, Finland | 3 |
| Remote - Finland | 2 |
| Remote within Finland | 2 |
| Oslo, Norway | 1 |
| Finland | 1 |
| Role type | Active listings |
|---|---|
| Account Executive | 8 |
| Sales Representative | 2 |
| Jobs | 2 |
| Customer Success Manager | 2 |
| Product Manager | 1 |
| Customer Success | 1 |
| Strategy & Operations | 1 |
| Data Foundation Manager | 1 |
| Finance Data Strategy & Stewardship | 1 |
| Recruiting Analytics Intern | 1 |
| Associate Manager | 1 |
| FinOps Practitioner | 1 |
| Sales Executive | 1 |
| Manager | 1 |
| Human Resources Specialist | 1 |
| Release Engineer | 1 |
| Saved jobs | 1 |
| Software Engineer | 1 |
| Salesforce Senior Technical Architect | 1 |
| Consumption Value Delivery | 1 |
| Sales Compensation | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 16 |
| Manager | 3 |
| Mid-level | 1 |
| Senior | 1 |
Salesforce appears in 34 indexed job postings in JobCrawls' Finland dataset since July 2022. In that historical index, the strongest location signals for this employer are Remote - Global, Espoo, Finland, and Helsinki, Finland.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Support high-level customer handling, escalation management, multi-tasking, and documenting technical information.
- Coordinate with cross-functional teams (AE, TAM, CSM).
- Maintain good relationships with product teams.
- Create quality investigations and meet KPIs such as CSAT and productivity.
- Respond to escalated customer requests, troubleshoot, and resolve technical issues.
- Assist third-party developers with API, Apex, Visualforce troubleshooting.
- Write sample code, contribute to open source, and create knowledge base materials.
- Manage customer expectations and satisfaction.
- Develop technical expertise and deliver technical training.
- Review support cases for accuracy and define best practices.
- Identify up-sell opportunities and articulate Salesforce solutions.
- Work on weekends on rotation, with additional payout.
Requirements
- Bachelors / Master’s Degree in Computer Science / Information Systems / Information Technology
- 2 to 6 years Salesforce engineering/programming work experience
- Minimum 2 years of hands-on experience with Industries or Revenue Cloud products (CME, CPQ, HINS, OmniStudio, SF CPQ, Pricing, Billing)
- Any Industry or Revenue Cloud Certification (mandatory)
- Salesforce Certified Platform Administrator, Platform Developer (mandatory)
- Salesforce Certified Industries CPQ Developer & CPQ Administrator (preferred)
- Core Developer Skills (mandatory)
- LWC and Apex Code Experience
- Knowledge of JSON, XML, YAML, web services (SOAP & REST)
- Experience with AJAX web applications and browser compatibility
- Excellent communication skills
- Understanding of Internet technologies, firewalls, web servers, proxies
- Knowledge of database concepts, RDBMS, SQL
- Experience with Salesforce CRM and technologies
- Knowledge of OWD, User Sharing, Visibility, Licensing
- Understanding of User Creation and Authentication
- Experience with Experience Sites Customisation
Education Level
None required