Service Desk Specialist
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Tornio, Finland"), this listing's salary midpoint is about 92% lower. The offer sits below the benchmark range (€1,482–€3,100). The listed pay band (€175–€199) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 31 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Tornio, Finland | €1,482/per month | €2,246/per month | €3,100/per month |
Key Responsibilities: Provide 1st level support to end users in German and English language via phone calls, chat, email, and our support portal. Troubleshoot and resolve technical issues using solutions from our knowledgebase. Escalate unresolved tickets to 2nd level support teams and third-party suppliers. Assist users with IT service requests. Ensure all actions are accurately recorded in our ITMS tool. Perform user administration tasks across various IT systems. Utilize and contribute to the development of our existing knowledgebase. Qualifications: IT degree or equivalent qualifications. Minimum of 1 years of experience in Service Desk or IT support. Fluent in German and English both spoken and written Excellent analytical and problem-solving skills. Strong communication and customer service skills. Experience with standard IT management tools such as Active Directory, O365, and Windows. A mindset geared towards learning and skill development. Experience with ServiceNow or a similar ITSM tool is preferred.
Job Details
Responsibilities
- Provide 1st level support to end users in German and English language via phone calls, chat, email, and our support portal
- Troubleshoot and resolve technical issues using solutions from our knowledgebase
- Escalate unresolved tickets to 2nd level support teams and third-party suppliers
- Assist users with IT service requests
- Ensure all actions are accurately recorded in our ITMS tool
- Perform user administration tasks across various IT systems
- Utilize and contribute to the development of our existing knowledgebase
Requirements
- IT degree or equivalent qualifications
- Minimum of 1 years of experience in Service Desk or IT support
- Fluent in German and English both spoken and written
- Excellent analytical and problem-solving skills
- Strong communication and customer service skills
- Experience with Active Directory, O365, and Windows
- Experience with ServiceNow or a similar ITSM tool is preferred
Skills & Technologies
Education Level
Bachelor
| Location | Active listings |
|---|---|
| Tornio, Finland | 22 |
| Katowice, Poland | 14 |
| Helsinki, Finland | 11 |
| Vilnius, Lithuania | 4 |
| Avesta, Sweden | 3 |
| Alfortville, France | 1 |
| Dabrowa Górnicza, Poland | 1 |
| Sachsenheim, Germany | 1 |
| Westdorpe, Netherlands | 1 |
| Genova, Italy | 1 |
| Dillenburg, Germany | 1 |
| Krefeld, Germany | 1 |
| Calvert, United States | 1 |
| Degerfors, Sweden | 1 |
| Castelleone, Italy | 1 |
| Sheffield, United Kingdom | 1 |
| Remote - Global | 1 |
| Role type | Active listings |
|---|---|
| EUS Service Manager | 2 |
| EUS Specialist | 2 |
| EUS Application Specialist | 2 |
| Active Directory Specialist | 1 |
| Platform Security Architect | 1 |
| Head of IT Finance, Controlling & Treasury | 1 |
| HR Specialist | 1 |
| Application Specialist | 1 |
| Electronics Technician | 1 |
| Onsite Network Specialist | 1 |
| Application Security Specialist | 1 |
| EUS Onsite Specialist | 1 |
| IT Application Specialist | 1 |
| End User Services Specialist | 1 |
| Cyber Assurance Specialist | 1 |
| Area Supervisor | 1 |
| IT Application Developer (APEX) | 1 |
| Head of Service Management Office | 1 |
| Cloud Security Architect | 1 |
| Maintenance Technician | 1 |
| Laboratory Manager | 1 |
| Data Security Specialist | 1 |
| Digital Enablement Specialist | 1 |
| Lead Architect | 1 |
| Senior Analyst | 1 |
| Process Operator | 1 |
| Application Developer | 1 |
| Smelter Operator | 1 |
| IAM Architect | 1 |
| IT Application Developer | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 22 |
| Senior | 7 |
| Manager | 2 |
| Director | 1 |
| Executive | 1 |
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