AI Adoption Lead - IFS - Staines-upon-Thames, United Kingdom

The AI Adoption Lead leads the overall post-sale value realization strategy for Nexus Black. You are responsible for building, scaling, and managing the AI Adoption Engineering organization—ensuring customers achieve repeatable early wins, expanded value realization, and long-term strategic partnership. This executive role sets the vision, defines operating models, influences GTM and product strategy, and drives portfolio-level adoption outcomes. Key Responsibilities Post-Sale Customer Leadership - Set the strategy for post-sale relationship ownership and first-value acceleration. - Serve as executive sponsor for key enterprise customers. - Ensure consistency of customer outcomes across the entire adoption organization. - Build a world-class customer experience aligned with company strategy. Product-Focused Adoption - Define adoption methodologies for Nexus, Black Loops, and Embedded AI at scale. - Ensure the organization is trained and enabled on evolving product capabilities. - Partner with Product leadership to align roadmap with customer needs. - Drive innovation in workflows, integrations, and AI-enabled customer processes. Outcome & Value Realization - Own portfolio-wide KPIs around adoption, time-to-first-value, retention, and expansion. - Establish enterprise frameworks for value quantification and success planning. - Ensure whitespace discovery and strategic expansion opportunities are consistently surfaced. - Partner with Sales Leadership on revenue strategy and renewal processes. Technical Enablement & Execution - Oversee execution quality for POCs, pilots, and scaled rollouts. - Ensure the team operates with excellence across configuration, integration, and technical troubleshooting. - Drive cross-team coordination between Product, Engineering, and Support. - Create long-term organizational capability for high-complexity customer use cases. Cross-Functional Collaboration - Represent the customer voice at the executive level, shaping company-wide strategy. - Collaborate with Product, Engineering, and GTM leadership on roadmap and go-to-market alignment. - Lead hiring, mentoring, coaching, and performance development across all adoption roles. - Champion customer advocacy, references, and thought leadership programs. What We’re Offering - Salary Range: $150,000 - $175,000 plus bonus - Flexible paid time off, including sick and holiday - Medical, dental, & vision insurance - 401K with Company contribution - Flexible spending accounts - Life insurance and disability benefits - Tuition assistance - Community involvement and volunteering events Qualifications Skills & Competencies - Executive communication and organizational leadership. - Strategic planning and operational excellence. - Deep understanding of AI adoption and enterprise value realization. - Ability to scale teams, processes, and customer impact. Qualifications Essential - 10+ years in Customer Success, Solutions Engineering, or technical leadership roles. - Strong track record scaling post-sale functions. - Executive-level experience with AI, automation, or enterprise software. Preferred - Experience overseeing large technical teams or customer portfolios. - Deep expertise in enterprise AI strategy and digital transformation.