Compared with the selected benchmark ("All roles in Athens, Greece"), this listing's salary midpoint is about 90% lower. The offer sits below the benchmark range (€9,260–€13,890). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 3 comparable listings.

Monthly salary comparison for German Customer Support Agent
Market	Lower bound (25th percentile)	Median	Upper bound (75th percentile)
All roles in Athens, Greece	€9,260/per month	€13,890/per month	€13,890/per month

About the role

Your Role: You’ll work with business customers, helping them resolve technical issues across Microsoft environments and services. You will troubleshoot and resolve issues, handle cases across multiple channels, log and manage cases, investigate root causes, escalate complex cases, and maintain strong professional relationships with business customers. Your Technical Background: Degree or background in Computer Science/IT/Engineering, 2–3 years of helpdesk or system administration experience, fluency in German and strong English, certifications like MCSE or Cisco are advantageous. Why This Role: It’s a career step up into enterprise-level IT support and cloud-related roles. Life in Greece: Enjoy sun, sea, international community, and a lower cost of living. What’s Offered: relocation support, competitive salary, healthcare, training, and development opportunities.

Job Details

Responsibilities

Troubleshoot and resolve technical issues for Microsoft business clients
Handle cases across multiple channels (email, chat, phone)
Log and manage cases in internal systems
Investigate root causes and provide structured solutions
Escalate complex cases appropriately
Maintain strong professional relationships with business customers
Contribute to high customer satisfaction through technical expertise and communication

Requirements

Fluency in German + strong English skills
Degree or background in Computer Science, IT, Engineering, or similar
2–3 years of helpdesk or system administration experience (medium to large businesses)
Experience supporting business clients (B2B environment)
Certifications like MCSE or Cisco are a strong advantage