Customer Excellence Assistant

Greenstep is growing and is looking for a fixed-term team member to support its Customer Excellence team with assistant tasks. If you are enthusiastic about customer relationship work, technically skilled and ready to take responsibility in an expert team, you may be the person we are looking for. The fixed-term employment continues until April 2027. The start date is no later than early January, preferably already in December. The position is part-time, approximately 20–25 hours per week, during office hours. The location is Turku or Tampere. Under our hybrid model, at least half of the working week is spent at the office. Depending on the situation, there may be an opportunity to continue after the fixed-term period. The main task of our Customer Excellence team is to look after our existing customers. We take care of customer satisfaction, the accuracy of customer data and internal support to promote customer work. We are looking for an assistant to support the team’s varying needs. Your work will include using systems such as CRM, Excel and BiBook, as well as supporting internal customers, meaning other Greenstep employees. You will produce reports from customer data, ensure the information is accurate and handle back-office tasks related to customer satisfaction surveys and customers’ exit processes. In connection with the surveys, you will support the rest of the team, resolve possible technical issues and process the data gathered through the surveys. Our team works closely with sales and marketing, so we hope you enjoy active collaboration with stakeholders. The role is an excellent opportunity to learn about customer relationship management as part of a growing consulting services company. In addition to your own team, your most important day-to-day stakeholders will be other Greenstep employees and our salespeople, who work directly with customers. Through your work, you will help them succeed in their roles. We hope you have higher education studies nearing completion or a completed higher education qualification in a relevant field. You must be ready to work 20–25 hours per week during office hours. We expect previous work experience, for example in demanding customer service tasks. Experience in similar office-based work is an advantage; please tell us more about your experience in your cover letter. You communicate fluently in Finnish and English. Other language skills, especially Swedish, are an advantage. You are technically skilled and use Excel and different systems with ease. We hope you are interested in learning Power BI, Lovable and other AI-based application development platforms. You have a customer-oriented approach, are proactive, solve problems well and collaborate effectively. You will work independently and together with the whole organisation. Although you will not work directly with customers, you will use your customer-oriented approach when working with Greenstep colleagues. We offer you the opportunity to develop and grow professionally as part of an expert team. You will receive support from your team and a good introduction to your tasks, while also taking responsibility for your own area of work. Greenstep supports development and strengthening skills. Continuous learning is at the heart of what we do, our culture is open, and we work through challenging situations together. This is a career opportunity in a growing, family-owned company. We grow organically and responsibly. Our culture has developed together over the years, and our values are visible in our everyday work. We are a financially stable family business, and creating continuity and security for everyone at Greenstep is essential to us. Apply by 25 October 2026. Include your CV, salary request and cover letter, in which you tell us more about yourself, your background and why the role interests you. We may move to meeting candidates during the application period. Our process includes a few interviews and a background check. We will tell you more if we have the opportunity to get to know you further.