Database Support Engineer

WHAT YOU WILL DO: - Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation - Manage support cases from beginning to end. - Develop and maintain close relationships with our customers to help them be successful. - Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture. WHAT YOU NEED: - Bachelor’s degree in computer science, information systems, or equivalent experience. - Relational DB experience at scale: administration, data modeling, query optimization - Experience with relational databases (PostgreSQL a strong plus!) - Experience as a technical support professional with external customers. - Strong aptitude to understand and learn new software products. - Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience. OTHER THINGS THAT WILL HELP: - Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure. - Experience with Relational databases, NoSQL databases, and data modeling tools. - Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc - A strong sense of curiosity and a willingness to wade into the unknown and learn as you go. OUR COMMITMENT: - We respond to every applicant. - We review applications fairly and objectively, and shortlist based on relevant skills and experience. - We ensure clear and timely communication throughout your candidate journey. - We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization. ABOUT TIGER DATA🐯 ...