Checkout and Customer Service Supervisor

Do you want to enter the retail sector and the fast-paced world of a department store in sales and customer service roles? Are you self-directed, full of positive energy, and eager to develop into a retail professional? If so, this is your opportunity. We are looking for a Checkout, Customer Service, and Café Supervisor for a permanent position at our new department store in Kokkola. Working at the Biltema Kokkola department store as the Checkout, Customer Service, and Café Supervisor, you will be responsible for the operation of the store's checkouts and customer service point, checkout routines, and the store's cash management. Additionally, you will be responsible for the correct handling of complaints and returns, as well as the onboarding of new employees. Your duties regarding café operations include overall responsibility for the operation of the Biltema Café, ensuring the smooth running of its daily activities, and the onboarding, training, and skill assurance of the café staff. You will be part of the store's management team and will, in turn, be responsible for the operation of the entire department store, moving naturally within the customer interface. We expect from you: - Commercial education and/or work experience from retail or grocery trade. - Good interpersonal skills and interest in and/or experience with supervisory duties. - Interest and experience in positions of responsibility are considered an advantage. - Ability to take responsibility and work independently. - A positive can-do attitude and flexibility. - Readiness to work all store shifts, including morning, evening, and weekend shifts. - In addition to Finnish, proficiency in English and Swedish is considered an advantage. We offer you: - A responsible and versatile position in the positive pulse of an international department store chain - A café and store and operating methods in accordance with the Biltema concept - A relaxed and encouraging work atmosphere with nice colleagues - An inspiring task where you can combine your interests with our wide product range - Detailed training and guidance for the role The position is permanent and full-time, with working hours averaging 37.5 h/week. Start date as agreed. Salary as agreed, and the starting salary is at least €2,500/month. The final salary is determined based on your education, previous work experience, and skills. Evening and weekend bonuses according to the retail collective agreement are paid based on hours worked. Are you interested? Send your application, CV, and salary request through our recruitment system by August 16, 2026, at the latest. We will begin interviews during the application period and will fill the position as soon as a suitable person is found. Please note that we only process applications submitted through the recruitment system. We will contact all candidates who proceed in the recruitment process personally. A credit check will be performed on the person selected for the position. Biltema is a family company whose success is driven by employees who approach their work with passion and pride. We tackle tasks with all our heart and work together, encouraging one another. In Finland, we employ over 500 enthusiastic people across 24 department stores during the peak season. In 2025, we opened new stores in Kouvola, Porvoo, and Lohja, and in February 2026, Hämeenlinna also received its own store. Our growth continues - the next Biltema stores are coming to Oulu, Joensuu, and Kokkola in autumn 2026.