Service Sales Associate

Primary location: Lahti. Welcome to provide customers with the best service. Customer ownership and S-Bank matters! We are seeking a Service Sales Associate for Hämeenmaa’s customer-ownership service and S-Bank point in Lahti. The position is temporary until 31 December 2027, based on S-Pankki’s site pilot. Working hours: 30 hours per week. Your role is to serve S-Bank customers with high quality — core tasks are to promote customer ownership and S-Bank services. Practically this means assessing the customer’s overall situation in service moments and proactively offering the most suitable S-Bank products and services. We provide thorough onboarding and ongoing support to develop in goal-oriented sales. The work at our Customer Ownership Service and S-Bank points in Laune and Holman Prisma is done five days a week, Monday–Saturday from 9:00 to 18:00. We do not require prior banking experience; we will train you. The job starts with a comprehensive training and orientation phase. This is hands-on customer service work at our customer-ownership service and S-Bank points, remote work is not possible for this role. We offer a varied role serving customers with ownership and S-Bank services; aim to ensure customers fully benefit from the credit union ownership and keep S-Bank services actively used. You will work with other S-Pankki specialists and guide customers toward secured loans, savings, and investments; inform customers about the S-mobile platform and digital services; and you will have a capable team supporting you. We strive toward our shared goals. You will work in a cooperative company owned by its customers and you are entitled to Hämeenmaa and S-Group employee benefits. The pay follows the retail trade collective agreement and the pay grade is C, with prior experience and education taken into account when determining the year step (1–9). The base pay is between 13.96 € and 16.08 € per hour, plus a performance bonus. You are entitled to a performance bonus from both S-Pankki and Hämeenmaa based on predefined criteria. A strong and successful effort can significantly affect your earnings. We hope you bring - a drive to exceed customer expectations in every interaction and the ability to understand the customer’s overall situation; - a preference for goal-oriented sales; - willingness to learn new things. Preferably you have commercial education or are about to graduate; you can quickly learn various systems and have basic skills in Microsoft 365; fluency in Finnish and English. If you are interested, apply now. The application deadline is 19 August or until a suitable candidate is found. Interviews will be held in Lahti at Hämeenmaa’s office on 3–4 September. Start date is in autumn 2026. For more information contact our sales manager on 14 August between 13:00–16:00. If selected, we will check your credit history and corporate connections. With us you influence Finnish consumer decisions and enjoy Finland’s best customer service through diverse tasks.