Customer Service Representative

We are looking for a customer service professional to join our Finnish customer service team. You are used to a fast pace, empathetic and confident as a customer service representative, and you want to help customers and provide them with answers. You quickly familiarize yourself with new processes and systems. You are a true team player, solution‑oriented and you communicate easily. You take responsibility and ensure that customers receive the best possible service. We offer the opportunity to grow in a large international company and the Edenred lunch and recreation card. Main responsibilities: as a customer service representative you will provide high‑quality service to our customers. The role includes handling calls related to package deliveries, arranging package pickups, invoicing inquiries, complaints and package tracking. Qualifications: experience in customer service preferred; good MS Office skills; ability to handle multiple open matters simultaneously; proven ability to meet targets; strong spoken and written communication in Finnish and English; experience in the transport sector is a plus. About the role: full‑time position and a 37.5‑hour work week. Working hours vary from Monday to Friday 8:00–20:00, mostly day shifts 8:00–16:00. Partial remote work is possible. You report to the customer service team manager in Finland.