Employee Relations Consultant

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. We are looking for someone to be part of our Global Employee Relations Team based in Japan as a Consultant, Employee Relations. Our Employee Relations team works closely with key stakeholders including our Legal/Compliance team, People Services Team, HR Business Partners and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda. In this Role, you’ll get to: Act as the subject matter expert on compliance and company policies and procedures, providing advice to managers and employees. Coach, counsel, and guide managers in managing employees with poor performance and handling misconduct cases. Support managers in the execution and tracking of disciplinary actions according to the local laws and regulations. Handle terminations, ensuring the right steps are taken, and the right documentation is used so that the risk of labor claims is minimized. Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements. Manage employee relations with case timelines and deliverables, ensuring timely stakeholder updates and high-quality documentation. Analyze performance management data and past misconduct cases to develop recommendations for capability building policy revisions, training enhancements, and more effective management practices. Act as an HR Business Partner to a dedicated Department to share actionable insights and trends. Spearhead automation and improvements towards internal processes such as (but not limited to) performance management, offboarding, etc. Qualifications & Experience Bachelor’s Degree in Human Resources, Law, or related field. Minimum 6-8 years’ experience in Employee Relations or HR Business Partnering/Generalist roles, with demonstrated knowledge of employment law, workforce reduction projects, and handling complex ER issues. Strong understanding of Japan labor law and employee relations best practice. Skills & Attributes Strong problem-solving, sound judgment, and decision-making abilities. Adaptable, curious, and willing to challenge current practices. High attention to detail, ownership, reliability, and ethical standards (discretion, confidentiality). Ability to cope well with ambiguity and change Humility, flexibility, and strong interpersonal and stakeholder management skills. Timely task execution and ability to manage competing priorities. Communication Fluency in written and spoken, Japanese and English. It’s Great if you Have: Curiosity, ready to challenge current practices and perspectives Great attention to detail Great sense of ownership and reliability Multicultural or International Experience Humility, flexibility, good interpersonal skills #Tokyo