Customer Support and Success Manager

Aceve is a Nordic AI-first company building digital tools for craftsmen and contractors. The Customer Support and Success Manager will manage customers throughout the lifecycle, from onboarding to retention, upsell and renewals, using our Health-Score dashboard to prioritize and reduce churn while increasing revenue from existing customers. The role includes onboarding via webinars and training (remote or on-site), technical support for product issues, monitoring customer health to prevent churn, addressing late or failed payments, identifying expansion opportunities and guiding customers through upgrades, turning satisfied customers into ambassadors, building long-term trusted relationships, and engaging with potential customers at events. The position offers a hybrid work model with three days per week in the office at our Berlin office. Aceve is an equal opportunity employer and values diversity.