Financial Mediation Officer

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At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. We are looking for a talented and experienced financial mediation officer to join our dynamic team. Under the guidance of Marion, Team Manager, your main tasks will include supporting debtors, proposing amicable solutions, resolving disputes, handling requests via phone, email, and multichannel, negotiating payment plans, studying solvency, processing invoices, making preventive reminders, managing collections, and ensuring follow-up within ethical and company guidelines. You will be welcomed with a WELCOME day and trained by our Coaches. You should bring clear, professional, and reasoned communication skills, experience in customer relations and financial mediation, negotiation skills, versatility, autonomy, active listening, knowledge of multichannel customer relations techniques, and comfort with digital tools. We offer work from Monday to Saturday (9 am-7 pm / 1 Saturday every 2 weeks 9 am-1 pm), a fixed monthly gross salary of €2100, a 35 or 37-hour workweek plus one RTT per month, health insurance, meal vouchers of €10 (60% employer covered), CSE benefits, free parking, accessible public transport, and half reimbursement of public transport subscription. The recruitment process includes one HR interview and one with the future manager. All positions are open to disabled applicants. Apply now!