Key Account Manager

Are you a strategic thinker with a passion for building long-term client relationships on a global scale? We are seeking an experienced and driven International Key Account Manager to lead and grow relationships with our most critical international clients. In this role, you will serve as the primary point of contact for global accounts, working closely with cross-functional teams to deliver tailored solutions, drive merchant success, and ensure consistent value delivery across markets. This is an exciting opportunity to shape the future of high-impact partnerships and contribute directly to our global growth strategy. Key Responsibilities In this role, you won’t just manage accounts – you’ll be responsible for developing deep relationships with international merchants, understanding their business needs, and aligning our solutions to support their long-term success. You’ll work cross-functionally to ensure that Instabee delivers a seamless experience, while also using data and insights to identify growth opportunities and track performance. Strategic Account Management: Serve as the primary point of contact for a portfolio of Global Merchants. Build long-term partnerships by deeply understanding their business goals and offering tailored solutions. Business Growth: Drive merchant adoption of our services. Market Expertise: Stay abreast of trends in European e-commerce. Use insights to advise merchants on best practices and future-proof strategies. Cross-Functional Collaboration: Work closely with internal teams such as product development, operations and merchant success to ensure merchants have a seamless experience with Instabee. Data-Driven Insights: Leverage data analytics to monitor merchant performance, identify areas for improvement, and track the success. Advocacy: Represent the voice of Global merchants within the organization, advocating for their needs to influence product enhancements and service delivery. What we're looking for We believe you are a relationship builder at heart, with the ability to navigate complex organisations and influence senior stakeholders. You are equally comfortable driving strategic conversations with executives as you are digging into performance data to identify practical improvements. With a balance of commercial acumen and strong interpersonal skills, you know how to create value for both merchants and Instabee. Education in Business Administration or a related field Ability to take initiative and work independently Proven experience in managing global or key accounts Strong strategic thinking and problem-solving skills Excellent communication and interpersonal abilities Ability to navigate complex organizations Proficiency in CRM tools and data-driven decision making Cross-cultural awareness and adaptability Strong negotiation and presentation skills Willingness to travel internationally as required What you’ll get We can promise you that you will be challenged, develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working - this is the place for you! Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer: Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm. Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends! Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time. Parental Pay for Six Months: Step away from work and provide the best care and love to your little one. A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year! Hybrid setup and flexible working hours. Diversity and inclusion is very important to us and we are committed to creating an inclusive work environment. We want to be a workplace where everyone’s perspectives and opinions are valued, and we are dedicated to creating opportunities for all employees to thrive and reach their full potential. Get to know us In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the consumer at heart. We’re fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans on stopping anytime soon. As we continue to expand, the complexity of Instabee grows in parallel. With that in mind, we’re now looking for you to help us on the journey ahead. This recruitment process consists of background checks via Svensk Bakgrundsanalys as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes at Instabee in Sweden. We are reviewing applications continuously. However, please note that due to the summer holiday period, the recruitment process will be paused from June 26th to August 3rd. We will get back to all candidates after we return.