Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("Market Average: Systems Engineer"), this listing's salary midpoint is about 92% lower. The offer sits below the benchmark range (€8,520–€12,307). The offer's range width is broadly in line with the benchmark. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Systems Engineer | €8,520/per month | €10,414/per month | €12,307/per month |
The body text above is the original job posting content as provided in the JSON-LD script. It outlines Agoda's background, team, and a detailed description of the Senior System Engineer (Contact Center Developer) role, including responsibilities, required experience with Amazon Connect, telephony, integrations, leadership expectations, and the recruitment process. It emphasizes working in the US time zone, collaboration across teams, and ongoing learning.
Job Details
Responsibilities
- Lead the design, development and maintenance of advanced Contact Center solutions
- Mentor engineers and provide technical guidance
- Ensure security best practices and data privacy compliance
- Collaborate with cross-functional teams
- Monitor performance and optimize systems
- Continuous learning in related technologies
Requirements
- 5+ years hands-on experience with Amazon Connect Contact Center solution
- Experience with Telephony & Routing, Contact Flows, Agent Workspace, CCP
- Proficiency in AI & Automation tools like Lex and Q
- Analytics & Quality Management capabilities
- API integrations including AWS Lambda and Amazon Event Bridge
- English communication skills
- Leadership and mentoring abilities
Skills & Technologies
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