Posted July 21, 2026 · 35 days agoLast seen August 25, 2026Est. expiry August 25, 2026

TransPerfect Translations Inc. · Company insights

Senior Client Services Executive

Costa Rica-San Jose

Onsite · Customer Support

Full-time · Senior

English

No People Management

No degree required

About the role

The Senior Client Services Executive is a team member with a well-rounded and in-depth understanding of client service who can lead by example to help grow and develop the team, its members and its business. Responsibilities include responding to client requests for new project initiatives, collaborating with production to estimate scope, providing budgets and schedules, addressing pitfalls, ensuring deadlines and budgets are met, training junior team members, and communicating with clients to ensure satisfaction. Experience in customer service and a minimum Bachelor’s degree or equivalent are required.

Job Details

Responsibilities

Respond to client requests for new project initiatives through centralized technology
Collaborate with production team to assess scope and produce cost/time estimates
Initiate project work with detailed budgets, schedules and instructions
Address pitfalls with client before submission to production
Learn about clients’ industry and needs and provide high level service
Monitor project progress and ensure deadlines/budgets are met
Serve as liaison between external clients and internal staff
Set and fulfill client expectations
Comply with ISO regulations and procedures
Troubleshoot problems
Train junior team members
Lead meetings with Production and clients
Participate in global client services meetings
Handle high-profile and urgent projects
Report on KPIs and create action plans
Perform other tasks as assigned by manager