Strategic Customer Success Manager
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Remote - Europe"), this listing's salary midpoint is about 95% lower. The offer sits below the benchmark range (€3,060–€14,526). The listed pay band (€347–€573) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 33 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Remote - Europe | €3,060/per month | €5,524/per month | €14,526/per month |
| This job's pay range — not quoted in ad (Manager) | €347/per month | €460/per month | €573/per month |
The role... Reporting to the AVP of Customer Success and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers. As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users. You will educate clients on a totally new way to create video content, and work closely with sales to create a cohesive onboarding experience for new users. You will engage in business-level and technical conversations at multiple levels of the organization, including the C-suite. Ideal for an individual who wants to expand their career with a fast-growing software company.
Job Details
Responsibilities
- Support and manage Italian accounts in Europe
- Build relationships with clients and turn them into happy users
- Educate clients on creating video content using Synthesia
- Collaborate with sales for onboarding
- Engage in business-level and technical conversations up to C-suite
- Expand career with a fast-growing software company
Requirements
- Experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation in B2B SaaS
- Experience in managing a Book of Business with KPIs
- Track record in managing risk, forecasting, and identifying growth opportunities
- Establishing trusted advisor relationship with clients
- Successfully onboarding new clients and building relationships early on
- Coordinating regular client check-ins with senior stakeholders
- Light video editing using the Synthesia platform
- Retention and growth of enterprise clients
- Ensuring ROI and value for clients
- Fluency in Italian and English
- Based in Europe and able to sit remote
Skills & Technologies
Benefits & Perks
Recruitment Process
- 1Application review
- 2Interview rounds
- 3Offer and onboarding
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