Energy Storage Technical Support Engineer

Who We Are BYD Group is a leading, high-tech multinational company based in Shenzhen, China. Operating in four core fields: IT, automotive, new energy, and rail transit, BYD employs over 300,000 people worldwide. BYD Energy Storage was established in 2008. As a global pathfinder, leader and expert in battery energy storage system, BYD Energy Storage specialises in the R&D, manufacturing, marketing, service and recycling of the energy storage products. Build on the state-of-the-art battery technology, BYD Energy Storage has provided safe and reliable energy storage system solutions for hundreds of grid-scale, C&I and residential energy storage projects worldwide, covering 400+ cities, 70+countries and regions, 6 continents, including the U.K., U.S., Germany, France, Switzerland, Italy, Japan. Total global shipment volume has reached 14GWh+ (As of December 31st 2022). BYD Energy Storage will collaborate with you for a clean and sustainable future. What You'll Be Doing Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works. Responsible for working in a safe manner at all times. Provide phone support and remote diagnostics to customers. Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs. describing issues and actions taken during service trips Troubleshoot equipment located at customer sites. Perform start-up and commissioning services at customer locations (SAT) Assist the in-house system engineering group in product development and/or project work. Provide suggestions based on field experience, to improve the products. Prepare and perform customer training at BYD as well as at customer facilities (if required) What You Bring At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience. Associate degree or higher in Electrical Engineering, Automation, Mechatronics, or related fields. Hands-on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems. Solid understanding of electrical systems, particularly energy storage systems and their principles. Strong troubleshooting and problem-solving skills, capable of working in high/low voltage environments. Excellent communication and customer service skills, able to work efficiently under pressure. Fluent in Spanish or Portuguese, with working proficiency in english. Travelling to site request up to 70%. Why Join Us Competitive remuneration based on performance and experience. Opportunities for department and company-wide team building events. A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and creates a world of clean air. We are looking for talented individuals who connect with this mission and want to create a positive impact by joining a diverse and dynamic team 🌏