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Salary analysis
Compared with the selected benchmark ("All roles in Mumbai, India"), this listing's salary midpoint is about 95% lower. The offer sits below the benchmark range (€9,260–€13,890). The listed pay band (€507–€626) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 3 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Operations Manager | €4,300/per month | €5,834/per month | €6,900/per month |
| All roles in Mumbai, India | €9,260/per month | €13,890/per month | €13,890/per month |
Senior Ops Manager, India - Reporting Manager: VP of Fulfilment - Working Hours: Monday - Friday, 9:00am - 6:00pm IST - Location: 100% on-site, Mumbai, India - About the Role: We are looking for a highly proactive, data-driven, and people-first Senior Operations Manager to lead our India fulfilment operations. You will own end-to-end India fulfillment, collections, outbound shipments and export documentation. This role bridges hands-on execution with team leadership, process rigor, and data-led decision making, and requires strong operational judgment and the ability to thrive in a fast-evolving, high-growth startup environment. This is a senior, on-site leadership role with full accountability for people, performance, and culture within the India fulfillment team building on an established operation, developing a growing team, and driving measurable improvements in delivery and compliance performance. About the Company: Nivoda is a fast-growing B2B marketplace. What You'll Do: Own India Fulfilment, Collections & Shipment Performance, drive continuous improvement with data, lead and develop the team, cross-functional ownership. Basic Qualifications: 8+ years in operations, fulfilment, logistics, or export/trade operations; 5+ years managing or leading teams; SQL and Excel/Sheets proficiency; data-driven problem solving; startup experience; strong communication. Preferred: experience in diamond/jewellery, BI/tools like Tableau/ThoughtSpot. Apply for this Job.
Job Details
Responsibilities
- Own India Fulfilment, Collections & Shipment Performance
- Take full ownership of India fulfilment operational KPIs: collections turnaround, shipment accuracy, export documentation, and on-time delivery
- Own the India shipping and collections teams end-to-end, including day-to-day execution and escalations
- Ensure India export processes customs documentation, duty drawback support, and carrier compliance are executed correctly and on time
- Manage relationships with carriers, customs agents, and logistics partners in India to optimise cost, speed, and reliability
- Drive Continuous Improvement with Data
- Own weekly and monthly operational metrics (collections, delivery times, shipment accuracy, export turnaround) and use them to drive decisions
- Write and run SQL queries to investigate root causes, monitor performance, and build reporting the team can act on
- Identify bottlenecks in collections, shipping, and export workflows and implement measurable process improvements
- Design and maintain SOPs to support operational complexity and growth in the India hub
- Lead & Develop the Team
- Own people, performance, and culture for the India fulfilment team, including direct reports and their teams
- Run regular team check-ins and performance reviews; build a bench and succession plan for key roles
- Cultivate a culture of accountability, precision, and growth in a fast-moving startup environment
- Cross-Functional & Cross-Hub Ownership
- Act as the primary interface between India fulfilment, other regional hub leads, central fulfilment lead and global stakeholders
- Represent India fulfilment performance in weekly/monthly business reviews (WBRs)
Requirements
- 8+ years in operations, fulfilment, logistics, or export/trade operations
- 5+ years managing or leading teams, including managing managers
- Proficiency in SQL and Excel/Sheets, with a proven ability to write queries and translate data into insights that drive decisions
- Ability to investigate problems, identify root causes, and implement data-driven solutions
- Experience working in a fast-growing startup environment where processes and priorities change continuously
- Clear, effective communicator and highly organised leader
Skills & Technologies
| Location | Active listings |
|---|---|
| London, United Kingdom | 3 |
| Remote - Global | 3 |
| New York, United States | 2 |
| Boston, United States | 2 |
| Stockholm, Sweden | 1 |
| Remote - Europe | 1 |
| Role type | Active listings |
|---|---|
| Growth Leader | 1 |
| FP&A Associate | 1 |
| Content and Social Media Manager | 1 |
| Product Marketing Lead | 1 |
| Role level | Active listings |
|---|---|
| Senior | 2 |
| Executive | 1 |
| Mid-Level | 1 |
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