Customer Service Representative

We are looking for an enthusiastic customer service representative for the Finnish customer service team. You are used to a fast pace. As a customer service representative, you are empathetic and confident and want to help customers and give them answers. You learn new processes and systems quickly. You are a true team player. You are solution-oriented and make contacts easily. As a person, you take responsibility and ensure that you provide customers with the best service. We offer you - The opportunity to develop in a large international company. - An Edenred lunch and recreational benefit. Main areas of responsibility: The customer service representative’s task is to provide high-quality service to our customers. In this role, you will handle calls concerning everything from parcel deliveries, booking parcel pickups and billing questions to complaints and parcel tracking. Qualifications - Customer service experience is preferred. - You have good MS Office skills. - You can work on resolving many matters that are open at the same time. - You are used to working towards targets. - You express yourself well orally and in writing in both Finnish and English. - Experience in the transport sector is considered an advantage. About the position - The position is full-time, with a 37.5-hour work week. - Working hours vary from Monday to Friday between 8:00 and 20:00, mainly daytime shifts between 8:00 and 16:00. - You can also work partially remotely. - You report to the customer service team supervisor in Finland. - Training for the position is intended to begin at the start of November.