Associate Customer Service Rep - Revvity - Chennai, India

Job Description – Executive or Senior Executive – Customer Care About us: Revvity is an international developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We have deep experience in our field, having been part of Revvity’s 85-year history, and are excited for our future as a dedicated life sciences & diagnostics business. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Site – India Business Unit - Diagnostic Laboratory Operations Purpose of the main job Responsible for handling customer care activities – like queries, Feedback & complaints Main responsibilities - Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials. - Responsible for handling Toll Free services - Support customers with product information, TAT, and other related communication - Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines - Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc. - Evaluate customer support system and prepare action plans to improve the customer service department. - Implement Quality Management System for Customer Care department - Ensure all customer service activities support and strengthen the strategic objectives of overall organization - Responsible for ensuring 24/7 customer call management - Inventory management to customers - Shipment to US by coordinating & following up from receive to report. REQUIRED COMPETENCE Education – Any Graduate (B.Sc. or M.Sc.) in Life Sciences / Medical Sciences / related disciplines Required work experience related to position Executive - Fresher or 1-2 years Senior Executive – 4 to 7 Years’ experience in handling Customers in Life Sciences/Lab services/Hospital Special requirements / Skills / Attributes Soft Skills, Computer knowledge Competency Required Strategic Perspective: - Successfully complete individual goals in support of the company strategy - Takes on assignments in different areas of operations - Research a customer issue and make a recommendation to your manager Market Focus: - Supports critical business processes with operations, supply chain and quality - Takes on assignments that support/integrate with cross functional teams - Key contributor to the success of a business process Leadership: - Shows leadership tendency on project teams, assignments - Increase personal effectiveness and performance - Ask for stretch assignments Change Management: - Research/ present new ideas - Continuous Quality improvement