Key Account Manager

Are you an experienced professional in client success and sales, looking to make a significant impact? We are seeking a passionate and results-driven Key Account Manager to join our growing team. In this pivotal role, you will be the champion for our clients, ensuring they achieve their goals while proactively identifying and driving new revenue opportunities within their accounts. Custobar in a nutshell: We are a leading CDP and marketing automation platform for retail and B2C companies. We help our clients make sense of their customer data. As customer data is seen as the number one asset for any B2C company during the age of AI, we are in high demand. Custobarians are a talented, international, and diverse group of people. Why You’ll Love Working Here: Strategic Client Growth & Revenue Expansion: You'll build lasting relationships with a dedicated portfolio of clients. Your expertise will guide them toward success, driving retention, and strategically identifying opportunities to expand their use of Custobar and supercharge their revenue streams. You will collaborate with clients' marketing departments and influential decision-makers. Direct Impact: Lead initiatives that drive account expansion and loyalty. You'll highlight powerful use cases and introduce features designed to maximize client value and grow their investment. Collaborative Environment: Work alongside a talented team committed to excellence. You'll collaborate with cross-functional teams, leveraging your insights to influence product development and service enhancements. Continuous Growth: Be part of a market leader in Finland, expanding rapidly into Europe. We invest in our team with ongoing training and professional development to enhance your account management and sales skills, advancing your career. Think outside your lane, we love seeing people bring fresh perspectives to any project. Our office is located in Espoo, Finland. While we support a hybrid work model with flexible remote options, please note that this is not a fully remote position. The team meets on-site weekly at our Espoo office. Additionally, this role requires frequent travel to Germany and the rest of Europe. What You Bring to the Table: Passion for retail omnichannel business and the CDP software landscape. Proven experience (+2 years) in key account management and sales, with a track record of increasing client revenue, driving client satisfaction, and retention. Exceptional skills in usage of AI Exceptional communication and interpersonal skills, with the ability to build trust and navigate commercial discussions with clients at all levels. Strong analytical skills, enabling you to assess client needs, identify growth opportunities, and deliver tailored solutions. A proactive, sales-oriented mindset and a commitment to delivering outstanding service. You are not afraid to speak nerd. You enjoy diving into how software works, understanding data flows, and collaborating closely with developers and support teams. Fluency in English and German is required for this role. Understanding of Finnish is considered an advantage. 0 Familiarity with the DACH e-commerce ecosystem is considered an advantage. Benefits we offer: Well-being: Lunch, sports and culture, massage, bike, occupational health care and dental care benefits. Insurance: Leisure time accident insurance. Community: Team days, weekly breakfast, Friday after-work gatherings, and Custobar-branded gear. You can read more about us and our perks and benefits at https://www.custobar.com/careers/