Cashier Supervisor

Are you our new colleague with experience in customer service and sales, a strong service attitude, reliable quality and versatile customer-service skills? The Cashier Supervisor role is at the National Museum, the largest museum site of the Finnish National Museum. As Cashier Supervisor, you will ensure the high-quality daily operation of ticket sales, information and customer service, as well as related back-office tasks. You will support and guide service assistants and communicate to customers about the museum’s activities, ticket products and payment methods. Key responsibilities of the Cashier Supervisor: - Contribute to high-quality daily customer service and creating a positive customer experience. - Handle back-office tasks related to cash registers and customer service, including cash-register reconciliations and corrections when needed, cash and cultural-benefit settlements, cash-handling orders, and investigating possible complaints. - Serve customers at the museum information point or in mobile sales, guiding and advising them. - During your weekend and public-holiday shifts, guide the customer-service staff on duty, pass on current and necessary information to support the team, and direct customer-service operations in emergencies. - Help ensure the safety of exhibition objects and visitors, and ensure that faults and deficiencies relating to exhibitions and the museum building are reported. - Carry out other duties assigned by your supervisor. The Cashier Supervisor reports to the Service Manager of Information and Shop Services in the National Museum unit. In cooperation with the whole unit, the Information and Shop Services team is responsible for providing reliable service and visitor interactions that exceed expectations. The National Museum unit is also recruiting shop managers, service assistants, visitor guides and custodians during 2026. We bring cultural heritage close to everyone, as a resource for people and society. We have succeeded when our activities and encounters are experienced as positive and valuable. After the greatest transformation in its history, the National Museum will reopen to the public in a renewed form in spring 2027. We offer a unique opportunity to help build a new kind of visitor experience at the National Museum, one of our country’s largest and most international museums. No statutory eligibility requirements have been set for the position. The position has a six-month probationary period.