Network Support Technician

Support Technician Service Desk - Substitute now-November 2026 Do you want to work close to the network that is the digital backbone of society? As a Support Technician in the Service Desk at GlobalConnect, you help ensure stable and reliable connectivity for Carrier customers and service providers – every day. Location: Stockholm, office in Hagastaden Working hours: 8 am-5 pm, sometimes other times may occur This role is for you who have: - Relevant education in networks, telecom or IT, or equivalent experience - CCNA certification or strong motivation to obtain CCNA - 1–2 years of experience from Service Desk, Help Desk or similar technical support role - Fluent Swedish and English in speech and writing - ITIL experience is a merit. About the role and the team Service Desk is a central function within Customer Operations and an important part of GlobalConnect's mission to protect and maintain critical digital infrastructure. The team is located in Stockholm and works closely together in daily operational work. As a Support Technician, you are the first point of contact for technical questions, incidents, and requests from our Carrier customers. You work structured with troubleshooting, case management, and follow-up, in close cooperation with other technical teams and our 24/7 functions for incident and escalation management, both locally and internationally. Tasks – what a typical week might look like: - Receive and handle incoming cases via phone, email, and customer portal - Perform initial technical analysis and troubleshooting of networks, customer access, and CPE - Document and follow up on cases in the case management system according to SLA and process - Escalate cases to the correct technical function and ensure follow-up to completion - Communicate clearly and professionally with customers and internal stakeholders Who we are looking for In short, we are looking for someone who is analytical, solution-oriented, and structured. You thrive in a role with many parallel cases, have a clear customer focus, and enjoy collaborating with others. You communicate calmly and clearly even when the pace is high and have a genuine interest in networks, technology, and troubleshooting. Why GlobalConnect? With us, you get a stable and developing role in networks and telecom, with the opportunity to build deep technical competence during your first year. You become part of an experienced team working with critical digital infrastructure – where availability, quality, and collaboration are crucial. From the Service Desk technician role, there are internal career paths toward both deeper technical roles or toward product and sales roles. If you want a career in telco, this is an excellent opportunity! The position may at a later stage require security clearance with increased responsibility and authority in digital infrastructure. Recruitment and interview process 1. Initial screening with TA Partner - Emma 2. Interview with hiring manager Niklas 3. Personality and logical thinking test 4. Technical interview with Niklas and a team member 5. Reference check Apply today! Interviews are ongoing.