Customer Service Representative

Posti is Finland's leading company in the postal and logistics sector. We place messages, parcels, and even dreams electronically and physically. The renewed Posti is built by a diverse team from mail delivery workers to developers of digital business and AI experts. In a large company, opportunities are vast. Join us to shape the future of Posti! We are seeking customer advisers for Posti's corporate and private customer service. As a customer adviser you will assist customers across multiple channels, such as phone (inbound and outbound calls), e-mail and chat, with the phone being your main tool. Your goal is to create excellent customer encounters by mapping customer needs and offering the best solutions with your strong communication and problem-solving skills. The job is fast-paced and goal-oriented within customer service and contact centers. You will encounter many different customer situations, not every interaction follows a fixed script. You can quickly absorb new information, effectively search information from multiple sources, and make decisions even when there is no ready-made answer. Service quality, efficiency and customer experience are monitored with various metrics. The role suits you if you enjoy goal-driven work, want to develop your competence continuously and can combine high service quality with efficient work. This is an excellent opportunity for someone passionate about customer service, who enjoys varied days and is enthusiastic and brave when meeting different people and situations. To succeed you need to be resilient, have good stamina and be able to switch quickly between situations. As a counterbalance you will get the opportunity to develop into a versatile customer service representative in an environment where learning is a natural part of everyday life. We train and support you in all areas to create world-class customer encounters. We are recruiting several customer advisers for our upcoming christmas season on a fixed-term contract. The employment starts October 19, 2026 and ends December 31, 2026. The position is full-time (37.5 hours per week). Customer service is open every day of the week, including weekends, from 06:00 to 20:00. In autumn and the upcoming Christmas season shifts will mainly be weekdays 08:00–20:00 and Saturdays 08:00–16:00. However, we expect you to be able to work within the full opening hours of customer service. Our office is located centrally in Rovaniemi on Koskikatu with good public transport connections. The salary for the position is 13.39 €/hour.